About SecondRing
SecondRing: simple, honest phone service that just works
SecondRing exists for one reason: to make phone service effortless for real people and small teams across the UK. Whether you’re a sole trader answering calls between jobs, a home worker who needs a professional presence, or a fast-growing start-up building your first support line, we give you what the big firms take for granted—clarity, control and reliability—without contract traps or hidden fees. Launch in minutes, keep your number and run every call with confidence.
UK support from real people
When you need help, you shouldn’t be trawling forums or waiting days for a reply. With SecondRing, you get UK support from real people—fast, friendly and focused on sorting your issue first time. We speak your language, we understand how British businesses run, and we know that when the phone rings, it matters. From guiding your first set-up to fine-tuning call flows as you grow, our team is there when you need us. No scripts, no being passed from pillar to post—just proper help.
Hosted securely, built for peace of mind
Your phones carry your business. That’s why SecondRing is hosted securely on dedicated infrastructure with built-in redundancy and strict access controls. We safeguard your data and call recordings using best-practice security, and we operate a platform designed to stay available even when parts of the internet aren’t. For you, that means fewer worries, fewer interruptions and more time serving customers. Security isn’t an add-on here—it’s standard.
A reliable network that won’t let you down
Dropped calls cost trust. We run a high-availability network with redundant paths and intelligent call routing so, even when there’s disruption somewhere online, your customers still get through. If your team is split across devices or locations, we keep things seamless: calls ring where they should, fail over where they must, and voicemails land exactly where you want them. In short, you never miss a call—and your customers never notice the magic behind the scenes.
Designed by experts, made simple for everyone
SecondRing is designed by telecoms professionals with over 25 years’ experience. We’ve built platforms for classic landlines and modern cloud systems, and we’ve folded that hard-won knowledge into a single, intuitive place where you can manage everything. Create hunt groups, set up an IVR (“Press 1 for Sales”), enable call recording, route after-hours calls to voicemail or a mobile, and track performance—without needing to be a telecoms engineer. From the most traditional desk phone to advanced call flows, you control it all in one clean, friendly dashboard.
Good technology should feel invisible. So we’ve stripped away jargon, banished surprise charges and made every setting simple to understand. Need to add a user for a new hire? Two clicks. Want a local number in a new city? Search, choose, done. Prefer calls to ring your mobile first, then the office, then a back-up line? Build it once and let it run.
Honest pricing. No contracts. Free set-up.
Telecoms pricing has a reputation—and not a good one. We’re different on purpose:
- Free set-up and onboarding. We do the heavy lifting with you, so you look professional from day one.
- No hidden fees, no contracts. Stay because you love the service, not because a PDF says you must.
- Simple, honest pricing—always. Plans start from £2.50 per month. Choose Pay As You Go to start small, or add a plan any time as your call volume grows.
Your costs are easy to predict and even easier to justify. If your needs change, scale up or down in moments—no penalties, no drama.
Keep your number. Launch in minutes.
Your phone number is part of your identity. We help you keep your number and bring it to SecondRing with minimal fuss. New to business? Pick a local number so customers feel at home when they call, or choose a national presence if that’s your style. Either way, you can launch in minutes and look polished from the first ring.
Once you’re live, control every call with the features that matter:
- Hunt groups to share calls across your team
- IVR menus to route callers quickly to the right place
- Call recording to improve service and meet compliance needs
- Voicemail to email so nothing gets missed
- Schedules and after-hours rules to protect your time without losing leads
- Call analytics to see what’s working and where to improve
As your team grows, SecondRing grows with you—add extensions, locations, numbers and rules without re-engineering your entire set-up.
Built for the way you work
We created SecondRing for sole traders, home workers, new start-ups and small to medium-sized businesses who want big-company capability without big-company baggage. If you’re a one-person operation, you’ll look established from day one. If you’re a lean team, you’ll route calls like a pro and keep response times tight. If you’re scaling, you’ll add people and polish without pausing the business.
Prefer to keep hardware simple? Use softphones on your laptop and mobile. Love a sturdy desk phone? We’re compatible with the devices you already know. Want to separate personal and business calls? Route by time of day or number and keep your evenings yours. However you work, SecondRing adapts—quietly, reliably and without fuss.
Why a local number still matters
Online, trust is everything. A local number tells customers you’re close, approachable and invested in their area. It’s a small choice with a big impact: more calls answered, more projects booked and fewer “Who is this?” moments. With SecondRing, picking and managing local numbers is easy—and adding more as you expand is even easier.
Start small. Grow smoothly.
Not everyone needs a full call centre on day one. That’s why we make it simple to start small on Pay As You Go, then add a plan when the volume makes sense. Want to trial call recording or an IVR? Switch it on, test, iterate. Need seasonal capacity? Spin up users or numbers for a month, then scale back. SecondRing removes the friction between where you are and where you’re going.
The SecondRing promise
We believe professional phone service should be three things: reliable, secure and human. Reliable, so your calls always connect. Secure, so your data and reputation are protected. Human, so when you need help, you get it from someone who understands both technology and context. That’s SecondRing.
If you value UK-based support, want clear pricing and need a phone platform that feels modern without being complicated, we’d love to help. Get started today from £2.50 per month, keep your number and take control of every call—with SecondRing behind you on every ring.