Help/Support

Sales & general enquiries

Want to talk about new lines, quotes, upgrades, or moving your phone system to SecondRing? Our Sales team is here to help.
Email [email protected] or call us on 0330 0273 353.

Support: Open a ticket

SecondRing — 24/7 UK-based help, always there for you
At SecondRing, we take pride in our efficient, experienced landline and hosted telephony support team. From number porting to call flows and handsets, we’re here around the clock to keep your service running smoothly.

Open a support ticket (best for tracking & speed)

The quickest way to get a dedicated engineer on your case is to open a ticket. Tickets are triaged day and night, and you can track progress in one place.

How it works

Click Open a support ticket (button/link).
Describe what’s happening and how we can help.
You’ll receive a case ID and an email confirmation.
An engineer picks it up 24/7 and keeps you updated until it’s resolved.

Priority tips

Choose Urgent – Service Down if you cannot make/receive calls or critical features are unavailable.
For porting-day issues, include your scheduled port date in the subject.
For call quality or one-way audio, note whether the call was internal, UK mobile, international, or to a specific carrier.

Prefer to message or email? (we’ll still raise a ticket for you)

Whether it’s Sales or Support, you can also reach us on:

Email: [email protected]
Number: 0330 0273 353

We monitor all channels 24/7. For complex issues, we’ll create a ticket on your behalf so diagnostics, updates and attachments stay in one thread.