Call Recording

Call Recording with SecondRing

Call recording with SecondRing gives your business a clear, accurate record of what was said on every important call. Instead of relying on memory or notes, you can play back the conversation exactly as it happened – ideal for disputes, training, and quality control.

With SecondRing, you can enable call recording on your main numbers, hunt groups or specific users. Calls are stored securely in the cloud, and authorised staff can search, filter and listen back through a simple portal. That means you can quickly find a call from a particular customer, date or team.

Call recording is invaluable for:

• Training and coaching – let new staff hear real examples of great calls
• Dispute resolution – check what was agreed, quoted or promised
• Quality and compliance – make sure scripts, policies and standards are followed

Used properly and with the right consent, it helps protect both your staff and your customers.

With SecondRing, call recording is a business feature available at no extra cost, not a premium bolt-on. It turns every call into a usable asset and makes your local SecondRing number a powerful tool for learning, accountability and better customer service.