Hunt Group

Hunt Groups with SecondRing

A hunt group with SecondRing is one of the easiest ways to make sure your business never misses an important call. Instead of a single handset ringing for your main number, a hunt group lets you share that number across a team – for example “Sales”, “Support” or “Reception”.

When a customer dials your local SecondRing landline, the hunt group automatically tries each member of the team in a sequence or all at once (depending on how we set it up). The call can ring multiple desk phones, mobiles or softphones, so whoever is free first can answer. If no one is available, you can route the call to voicemail, another group, or an out-of-hours message.

With SecondRing, hunt groups are a business feature included at no extra cost, not a pricey add-on. You can use them to:

• Present one clean number on your website and vans
• Distribute calls fairly across staff
• Keep response times fast, even at busy periods

It’s a simple, powerful way to look more professional, improve customer experience and make your new local SecondRing number work harder for your business.