IVR

IVR & Auto Attendant with SecondRing

An IVR (Interactive Voice Response) or Auto Attendant with SecondRing gives your business a professional “big company” feel from the very first ring. Instead of every call landing on one phone, your caller hears a clear, friendly menu – for example:

“Welcome to SecondRing. Press 1 for Sales, 2 for Support, 3 for Billing.”

Behind the scenes, SecondRing routes each option to the right place: a hunt group, a specific user, voicemail, or even an out-of-hours message. That means fewer misrouted calls, less time transferring people around, and a smoother experience for every caller.

Your IVR can also behave differently by time of day – one set of options in office hours, another after hours or at weekends. Callers always get a clear path instead of endless ringing or a dead line.

With SecondRing, IVR and Auto Attendant are business features included at no extra cost, not expensive add-ons. You can:

• Greet callers professionally every time
• Guide them quickly to the right team
• Reduce missed and abandoned calls

It’s a simple upgrade that makes your local SecondRing number look and feel like a fully staffed, modern phone system.