Missed Calls

Missed Calls with SecondRing

Missed call handling with SecondRing is all about making sure a lost ring doesn’t mean a lost customer. Instead of calls disappearing into a dead line or generic voicemail, every missed call is captured, logged and flagged so your team can respond quickly and professionally.

When someone calls your local SecondRing number and no one can answer in time, you can choose what happens next:

• Send the caller to a professional voicemail greeting
• Route them to another hunt group or backup user
• Log the missed call in your call history with time, number and destination

You can also set up notifications so staff know when they’ve missed a call, making callbacks fast and organised rather than random and ad-hoc.

For busy periods, combining missed call handling with features like IVR and hunt groups means far fewer abandoned calls and a much better customer experience. Even if someone doesn’t get through on the first attempt, they know you’ll get back to them.

With SecondRing, smart missed call handling is a built-in business feature at no extra cost. It turns “sorry, we missed you” into “thanks for calling – we’ll be right back,” and helps your local SecondRing number work harder to win and retain customers.