Number Porting
Port your landline number from BT, Virgin Media, Sky, EE and 100+ other providers to SecondRing.
Can I transfer my existing landline number to SecondRing ?
Yes — in most cases you can transfer your existing landline or virtual landline number to SecondRing for £2.50p/m. This process is called number porting, and it allows you to keep your current phone number while moving the service to us.
SecondRing is recognised for delivering a reliable number porting service. Porting can sometimes fail or be delayed if the details you submit don’t match what your current provider has on file, so we keep things simple: we make the steps clear, explain exactly what information is needed, and help you avoid the common mistakes that cause rejections.
What you’ll need before you start
Most of the details you’ll be asked for are already on your latest bill or invoice from your current provider, so it helps to keep it open while you complete the request. If you’d like us to handle the paperwork, email your bill/invoice to [email protected] and we’ll complete the LOA form for you — you simply review it and sign.
Ports are often rejected when the account holder name or billing address doesn’t match exactly what your current provider has on file, so using your bill is the easiest way to get it right the first time.
You may also be asked whether your number is:
- Geo (geographic) — usually beginning with 01 or 02
- Non-Geo — such as 03, 08, or other non-geographic ranges
- Or both, if you’re porting a mix of numbers
You’ll also confirm whether the request is for a personal line or a company, and whether the porting covers one site or multiple sites.
Porting cost (important)
There is a £20 porting charge per port. This £20 is credited back to your account as top-up, which you can use for outbound calling or divert call credits on your SecondRing account.
If a port fails due to incorrect details (for example, the name/address doesn’t match your provider’s records), the £20 is not refundable, because the charge still applies for the submission attempt.
Port your number to SecondRing in the full process
Step 1 — Sign up to SecondRing
Start by signing up to a SecondRing plan and creating your account. Once you’re logged in, open the menu and select:
Menu → Port Your Number
This is where you begin the porting request and submit everything needed for the transfer.
Step 2 — Complete the “Port Your Number” request
Inside Port Your Number, you’ll enter:
- The number(s) you want to port (single numbers or ranges)
- Your current provider details (name and address)
- Your service/site address (where the number is associated)
- Your billing details as shown on your provider invoice/bill
- Whether you’re porting as a person or a company
- Whether this is for one site or multiple sites (if multiple, you’ll add additional site/numbers)
- Whether the numbers are Geo / Non-Geo / Both
Take your time here. The goal is “exact match” with the current provider’s records.
Step 3 — LOA (Letter of Authority) is generated
After you submit the form, SecondRing will generate your LOA (Letter of Authority) as a PDF. The LOA is a formal authorisation that allows SecondRing to speak to your current provider and request the release of your number(s).
You will receive an email with the LOA PDF attached.
Step 4 — Forward the LOA to SecondRing (required)
This part is very important:
You must forward the email you receive (including the attached LOA PDF), along with a copy of your most recent bill, to [email protected]
SecondRing does not automatically receive a copy from your submission. The porting request cannot be progressed until you forward the LOA email with the attachment to [email protected].
Once we receive the forwarded LOA, as well as your most recent bill or invoice, we can submit the port request to your current provider and move the process forward.
Step 5 — Confirmation, checks, and porting progress
After the LOA is received, we review the details to ensure they match what the losing provider is likely to hold. If anything looks inconsistent, we may contact you to correct it before submission (this prevents avoidable rejections and delays).
We then submit the port request to the losing provider. Porting timelines can vary depending on provider and number type, but you’ll be kept informed as the request progresses.
Need help?
If you have any questions or you need help completing the form, contact customer service or email:
[email protected]
You can also call us on 0330 0273 353.