WhatsApp & messaging
Customers don’t just call anymore — they text, WhatsApp and message at all hours. SecondRing helps you meet them where they are by adding WhatsApp to your business number, so customers can call or message the same number they already know.
Instead of messages sitting on one person’s mobile, conversations can be handled by your team, alongside your normal calls.
Why add WhatsApp to your SecondRing number?
- One number for everything – customers can call or message the same business landline.
- More convenient for customers – many people prefer to send a quick message instead of calling.
- Higher engagement = more customers – studies and industry data suggest that WhatsApp-based engagement can improve response rates, satisfaction and ultimately customer acquisition.
- Shared visibility – messages don’t get stuck on one phone; your team can respond.
- Ideal for updates and queries – orders, appointments, support questions and quick checks.
- Fits around your existing call flows – WhatsApp alongside your hosted phone system.
If you’d like WhatsApp on your main business number, just tell us which number you use and how your team works, and we’ll help get messaging set up as part of your SecondRing service.